Terms & Conditions 2016-11-16T10:32:38+00:00

Terms and Conditions

PLEASE READ THEM ATTENTIVELY BEFORE USING THE SITE

By using the site you acknowledge having read, understood and accepted these terms and conditions. If you wish to remain free from these conditions, you may not use the site, nor order any products contained therein.

WEBSITE EXPLOITATION

PRODUITS POUR TOITURE FRANSYL LTD exploits the site from its offices located in Canada. Those who choose to use the site do so of their own accord and initiative and agree to abide to all the applicable local laws. Any reclamation in relation to the site and to the elements therein contained or derived from the use of the site is subject to the laws that apply on the territory of the Quebec Province in Canada.

User restrictions

Except otherwise specified in any section of the web site, no element of the later may be copied, reproduced, distributed, published, translated, downloaded, displayed or transmitted in any fashion without the specific written permission of PRODUITS POUR TOITURE FRANSYL LTD or the holder of the copyrights. It is permitted to display or download parts of the site however only for non-commercial purposes and as long as no element is modified. This while preserving at all times the intellectual property rights therein contained.

Commercial Brands

The commercial brands and logos used or displayed on the site are subject to copyright laws registered either by of PRODUITS POUR TOITURE FRANSYL LTD or third parties. Nothing on this site may be used in a fashion that will allow the indirect or direct use of a commercial brand without prior written consent of the owner of the brand in question.  Furthermore, of PRODUITS POUR TOITURE FRANSYL LTD  does not make any representation relative to the use of a brand, the validity, the exactitude or the reliability of any elements reproduced from the site. Even thoughPRODUITS POUR TOITURE FRANSYL LTD does everything in its power to rid the site from mistakes, of PRODUITS POUR TOITURE FRANSYL LTD, declines any responsibility that may arise from any error that may be present in the site.

SHIPPPING

We do our best in order to ship order received before 11 am on the same day and order received after that next day. As mentionned in the Product availability section, delay can be greater if a product is not in stock. However, PRODUITS POUR TOITURE FRANSYL LTD declines any responsibility during order transit – shipping delay, border delay, etc.

RETURN OF GOODS POLICY

 

PRODUCT RETURN

ALL RETURNS must be authorized by the Customer Service and are subject to return charges of 20%. Requests for returns must be made within 10 working days of the date of delivery. Beyond this period, PRODUITS POUR TOITURE FRANSYL LTDwill not accept any responsibility.

1.)    REQUEST FOR RETURN: The return requests must be addressed immediately and exclusively to the Customer Service of ROOFINGMATERIALS.ONLINE by using the form in the “Contact us” section of the Web Site and indicating “Return” in the Subject space. The Customer Service is the one who AUTHORIZES merchandise return. To ensure you receive your refund, each return must include: address of the customer, order number, return goods with quantity, reason of return and product return number.

2.)    No return of merchandise will be accepted without having received a prior return authorization. PRODUITS POUR TOITURE FRANSYL LTD reserves the right to refuse goods returned without prior written permission from its behalf, the return will also be refused if the goods are not in their original packaging or damaged.

3.)    The return address will be sent to you by e-mail along with the product return number.

 

ALL special orders (including non-stock items) can not be returned in any way.

4.)    FREIGHT CHARGES: In the event of a defective product or non –conforming or damaged upon receiving the product, no fees will apply.

IMPORTANT: In any other case, the customer must cover the costs of transportation in excess of the 20% return charges.

5.)    ERROR OF DELIVERY: Any incorrect delivery from ROOFINGMATERIALS.ONLINE must be transmitted to the Customer Service. The customer receives an authorization number for return of goods. In this case, the return of the products shall be completed within five (5) working days after the submission of the return number.

IMPORTANT: Upon receipt of the return of goods approved by the Customer Service, a refund will be issued by the accounting department.

Unused items may be returned for an exchange or refund within 30 days of receipt. Simply contact us with your details, what item you would like to return and why and whether you would like an exchange for replacement items or refund.

 

Please note that shipping costs for returned items will not be reimbursed.

CANCELLATION POLICY

Once the transaction is completed, a ROOFINGMATERIALS.ONLINE refund is possible upon the condition mentioned in the Return of Goods Policy section. For example, a transaction cancelled wile the order is in transit (order left ROOFINGMATERIALS.ONLINE warehouse but has not arrived to the customer delivery location) will only receive a 80% refund of their order amount paid – 20% return charges applies – and the shipping fees will not be refund.

Website Currency

Visitors that are Canadian Resident will see princing in Canadian Dollars ($CAD). Visitors that are United-States Resident or from any other country will see princing in US Dollars (US$).

Product Availability

The site displays all the products available to order from the supply companies. Take note that not all merchandise is part of the ROOFINGMATERIALS.ONLINE inventory, nor of the site itself.

In the eventuality the PRODUITS POUR TOITURE FRANSYL LTD should have to wait for a product to arrive due to an “out of stock” situation, we will notify you via e-mail of the supplementary delay this will cause. If you are not prepared to wait for the arrival of the merchandise we will reimburse your credit card. The same will happen in the eventuality the product is discontinued.

PRODUITS POUR TOITURE FRANSYL LTD will at no time be held responsible for any damage caused to you due to an out of stock situation.

ROOFINGMATERIALS.ONLINE which is the propriety of PRODUITS POUR TOITURE FRANSYL LTD uses the information you send to open an account under your name, to order the merchandise of your selection, to provide you with information on your order, to make the invoice out in your name or that of your company and if you authorize it; to send you, from time to time, information on the site and its products PRODUITS POUR TOITURE FRANSYL LTD assures you that at all times access to your personal information remains strictly confidential.

Furthermore, PRODUITS POUR TOITURE FRANSYL LTD does not commercialize its client list.